What should I do if the cloud mobile phone is stuck or the black screen?

What should I do if the game is stuck or black screen?

A: There are many reasons for the cloud mobile phone to stuck or the black screen. Follow these steps to judge why:

1. After entering the device, we can see that there is a floating window. The color of the suspended window represents your current network delay. If it is yellow or red, then it means that your current network condition is not good.The situation.In this case, it is recommended to replace the network.

2. Sometimes our network conditions are very good, but the equipment is still stuck. What should I do?This situation may be that the software is stuck because the software occupies too high.The solution can only be trying to restart. Of course, restarting the standard and not the root cause. If large applications are running on the low -configuration model, stuck may appear often.

3. If our machine configuration is also high and there is no large -scale game, the device is still stuck. This situation may be caused by too much resources of other users of the same server. When the server resources are insufficientThe mobile phone is stuck.In response to this situation, there is a button in the cloud mobile phone management that replace the device, and players can self -help replace a brand -new device.PS: The replacement of the device is randomly assigned. If the physical distance from the player is relatively low, it will be very low, and users with high latency can also use this function.

4. If you can't solve the machine, what should I do?This problem may be more serious. It may be that the game is not compatible. In this case, it is recommended to contact customer service in the app and feedback to the technicians for processing.